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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ashley Calloway

March 11, 2025

5  out of  5
rating by Ashley Calloway
"Had a great experience with this office."
We responded:
"Thanks for the kind words, Ashley. We stive to be easy and pleasant to deal with every day. Stay in touch with us as your life needs change."
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Daryel Thomas

March 5, 2025

5  out of  5
rating by Daryel Thomas
"Very friendly and helpful would recommend to anyone they went out of their way to make sure I had the right policy"
We responded:
"Thanks taking the time to share and for being a policyholder for over a decade now."
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Steve fodor

March 4, 2025

5  out of  5
rating by Steve fodor
"The girls in the office have always been so friendly and helpful. Always there when I have questions."
We responded:
"Thanks sir. We are glad you chose to switch over to us last year."
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Benji Boyer

March 2, 2025

5  out of  5
rating by Benji Boyer
"Thank you for taking care of my ever-changing car insurance needs! Great communication and service from the Jay Ellet local SF group here in Pinson. That Mercedes tho! Lol!"
We responded:
"Thanks for taking time to share your thoughts."
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Debbie Fannin

February 27, 2025

5  out of  5
rating by Debbie Fannin
"Fabulous help and wonderful people. Couldn't ask for a better agent's office."
We responded:
"We’re thankful for your feedback! We appreciate being able to serve your family for more than a decade."
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Rose Smith

February 26, 2025

5  out of  5
rating by Rose Smith
"Absolutely love the staff of this office!! I’ve been a customer now for a little over a year and a half. Karen was so thorough when going over every single way that I could save money on life insurance and my auto insurance. Very, very highly recommended!!"
We responded:
"We appreciate the kind words and having you as a policyholder. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Daniel Williams

February 20, 2025

5  out of  5
rating by Daniel Williams
"👍👍 All around excellent very happy with everything."
We responded:
"Thanks for your positive feedback! Let us know if we can help you in any way. We appreciate you."
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Randall Hosey

February 11, 2025

5  out of  5
rating by Randall Hosey
"Curtious and very knowledgble."
We responded:
"Thank you for taking the time to leave a review. We're glad to have you as a policyholder."
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Travis Mcguire

January 31, 2025

5  out of  5
rating by Travis Mcguire
"This place is awesome 😎.. highly recommended State Farm for all your insurance needs"
We responded:
"Thank you for the awesome review Travis."
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Richard Gajdos

January 30, 2025

5  out of  5
rating by Richard Gajdos
"I can’t say thank you enough for jay and Tasha that I deal with at State Farm. No matter what happens they have been there to help me and guide me through the process. It’s nice to have an insurance agent that cares about you and your family."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Marion A.

January 22, 2025

4  out of  5
rating by Marion A.
"They were very informative helpful and knowledgeable. The gals in the office are also agents which helps a great deal. Easy to find."
We responded:
"We appreciate your review! We’re striving to improve and love to hear any suggestions you have for how we can earn that fifth star! Thank you for choosing State Farm for your insurance needs!"
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Sofrina Shepard

December 18, 2024

5  out of  5
rating by Sofrina Shepard
"I have been struggling to deal with “a different agency” (to put it mildly)! I decided to call Jay Ellet’s office which is in my neighborhood to ask what I thought was one simple question—how do I switch to your office? That one question led to the most informative conversation I’ve had with an agent. Ms. Karen answered ALL of my questions-even the ones I didn’t know I had. She also helped me understand ways that I could help my children understand the world of insurance better. Thank you TREMENDOUSLY, Ms. Karen."
We responded:
"We were sorry to hear about the problems you were having. If there is anything else we can do to help, please let us know!"
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Mitch Arnold

December 12, 2024

5  out of  5
rating by Mitch Arnold
"Anytime I have a problem with my auto or home insurance I can call State Farm and it’s taking care of They’re very professional So I would highly recommend State Farm insurance"
We responded:
"Thank you for your 5-star review! We appreciate you."
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Malinda Howard

December 9, 2024

5  out of  5
rating by Malinda Howard
"This is great group of people.Always fast to get you answers. They explain all answers, not leaving you hanging. Quick, fast responses.."
We responded:
"Thank you for sharing your experience with our office. If there is anything else we can do to help, please let us know!"
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Tami Roberts

December 9, 2024

5  out of  5
rating by Tami Roberts
"The agents are always professional and go above and beyond to help their customers"
We responded:
"Thanks for the feedback. We appreciate you. "
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Anita Luna

November 22, 2024

5  out of  5
rating by Anita Luna
"I’ve been with this State Farm since it opened and if the can find me a discount to save money they do so knowledgeable and kind and very helpful 🙏✌️❤️thanks for all the years of service"
We responded:
"We appreciate your review! It's been a pleasure to serve you for almost ten years now."
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Angela Crosby

November 22, 2024

5  out of  5
rating by Angela Crosby
"Natasha Sepeda is an exemplary model of excellence in her profession. Her prompt and reliable retrieval of documents, coupled with her ability to negotiate superb rates, is a testament to her exceptional skill. I enthusiastically endorse her to everyone I know."
We responded:
"Thank you, Angela, Tasha does a great job, glad you feel the same way!"
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Jessica McGuire

November 22, 2024

5  out of  5
rating by Jessica McGuire
"This teams does an amazing job at staying within our budget and getting the protection we needed."
We responded:
"Thank you for the kind words, Jessica, we appreciate you and Travis."
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Andrea Mullins

November 11, 2024

5  out of  5
rating by Andrea Mullins
"Jay and his team are absolutely fantastic! I have done business with them for years and they are so personable and they truly take time with their clients. It's not just one person in the office that is awesome, they all are. Highly recommend this office and Jay as an agent."
We responded:
"Thank you for the kind words you shared with me personally and on my Google page. We are thankful you and your family trust us to protect you."
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Adney Casey III

November 1, 2024

5  out of  5
rating by Adney Casey III
"Jay and his team are one of a kind! We had some deals fall through during the home buying process, Jaclyn was very helpful, patient and kind as worked through them. They were able cut my insurance premiums almost in half while not giving up any coverages. Give them a call! They love their clients!!!"
We responded:
"Thank you for taking the time to share your thoughts. We are glad we were able to save you so much. We appreciate you. "
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William Eason

October 30, 2024

5  out of  5
rating by William Eason
"It’s all been a pleasure with these nice ladies even helped med with a situation I had with another company that could not help me."
We responded:
"Thank you for taking a moment to share how we've been able to assist you with problems you had outside of State Farm. We appreciate you. "
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Caleb Todd

October 11, 2024

5  out of  5
rating by Caleb Todd
"They cover all my equipment at an affordable price for a locally owned small business."
We responded:
"Glad we could help you and your business Caleb, thanks."
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Tina Woodley

October 10, 2024

5  out of  5
rating by Tina Woodley
"Mrs Karen and the team at the Pinson, Al branch is amazing, any time I have a question or concern they are always there to help in a timely manner!"
We responded:
"Thanks for the kind words Tina, we appreciate you and Jeremy."
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Brenda

October 3, 2024

5  out of  5
rating by Brenda
"This office gives excellent service. It doesn't matter if I speak with my representative or another member of the staff. They are polite and knowledgeable about my needs."
We responded:
"Thank you for the kind words Ms. Brenda. We appreciate you guys and are thankful you trust us to protect you."
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Xeta mancer

September 30, 2024

5  out of  5
rating by Xeta mancer
"They’ve been an absolute asset to protecting my home and automobiles, and they have some of the best customer service available in the industry. 5 out of 5, would recommend this office for your insurance needs!"
We responded:
"Thank you for taking time to share your experience with our office. We are proud to have served you and your parents for the past 10 years."