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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Betty Doyle

Betty Doyle

July 2, 2025

5  out of  5
rating by Betty Doyle
"My name is Betty Doyle. I have been with State Farm for several years now, Jay Ellett in Pinson, Al is my agent. Jay and his staff go above and beyond to take care of their insured. They truly treat you with the same courtesy and respect as they would want for themselves and their families, in turn this makes you feel like family too. It is truly a comfort knowing if tragedy strikes I have someone who sincerely cares and will help me through. Thank you Jay and staff."
We responded:
"Thank you, Betty. We hate that you are having to deal with being hit by someone else but are here to help."
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Connie Wallis

June 24, 2025

5  out of  5
rating by Connie Wallis
"Excellent customer service. I appreciate this team very much!"
We responded:
"Thank you for your 5-star review. We are thankful to have had the opportunity to serve you for the past decade and look forward to several more."
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Mike Daugherty

June 17, 2025

5  out of  5
rating by Mike Daugherty
"Stop by for a quote and the ladies in the office were so helpful and saved me a lot of fun."
We responded:
"Mike, thanks for taking time to share the kind words relating to your experience with our office."
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Janet Stell

June 16, 2025

5  out of  5
rating by Janet Stell
"Hey my name is Janet Campbell and I have been with State farm for a while they have always treated me like family and always been there for me no matter what situation I'm in thank you State farm for being my family and being there for me when I needed you the most"
We responded:
"Thanks for having been with us for a number of years now Janet. We look forward to serving you for many more."
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Keith Bearden

June 11, 2025

5  out of  5
rating by Keith Bearden
"Awesome group and karen hilgendorf mundi and Jay Ellett are an amazing group and always take care of all your insurance needs. And definitely cheaper and better than any other insurance company."
We responded:
"Thanks for the kind words, Keith, we appreciate you."
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Tammy Lee

June 3, 2025

5  out of  5
rating by Tammy Lee
"Great customer service! Karen is always willing to talk out options that meet our needs."
We responded:
"Tammy, we appreciate your family's business. We hope to serve you as long as your prior agent that retired last year"
Profile photo of Corey Darnell

Corey Darnell

May 30, 2025

5  out of  5
rating by Corey Darnell
"Very great people to work with, always understanding and will help you if they can I highly recommend"
We responded:
"Thank you for the kind words, Corey. We are glad we've been able to help you with your personal and business policies."
Profile photo of sarah young

sarah young

May 29, 2025

5  out of  5
rating by sarah young
"Always a pleasure adding or taking off anything on our insurance! We know the price will always be the best!"
We responded:
"Thank you for your 5-star review! We are thankful for your family."
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Dennis Trotter

May 21, 2025

5  out of  5
rating by Dennis Trotter
"I Went with jay and his assistants because of there professionalism, there kindness, and most of all there honesty. They all been great to me over the years thank all of yall for everything you do best agents in town!!"
We responded:
"Thank you for taking time to share your years of positive experiences with our office; we appreciate you."
Profile photo of Jeremy Peoples

Jeremy Peoples

May 19, 2025

2  out of  5
rating by Jeremy Peoples
"Karen said I needed full coverage to cover a car that is broke downcar . Tried to just get comprehensive only and she told me that I had to have full coverage. She needs to fix what she did to my account. Don't come to this office. Very miss leading."
We responded:
"Jeremy, we are sorry you aren't happy with our agency's handling of your coverage requests. Karen was walking you thru the requirements of having to have liability coverage in place on a vehicle that has a tag on it in order to prevent you from getting a fine from the state. When you indicated you didn't want to turn the tag in that's when she advised you would need to keep liability in place along with the comprehensive you were requesting, not 'full coverage.' We always make sure to make our insureds aware of state requirements as we don't want any fines, and potentially license suspensions, to occur in case of multiple fines. Please contact me so I can address your concerns further."
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Greg Gober

April 23, 2025

5  out of  5
rating by Greg Gober
"This office is amazing. Dealing with the office staff is as smooth as butter."
We responded:
"Thanks for buttering us up with the amazingly kind words."
Profile photo of Guadalupe Lozano

Guadalupe Lozano

April 23, 2025

5  out of  5
rating by Guadalupe Lozano
"Karen has been great!! They gave me the best quote anyone gave me!!!! They the best!!!!!!"
We responded:
"Thank you for taking time to share your experience; we appreciate you."
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Reagan Tinsley

April 23, 2025

5  out of  5
rating by Reagan Tinsley
"Karen at Jays office is always very helpful and quick"
We responded:
"Thank you for taking the time to share your thoughts! We all stive to provide quick, helpful service."
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Jesse smith

April 22, 2025

5  out of  5
rating by Jesse smith
"They went over everything i needed in the policy to make sure i was getting the same coverage and more with a cheaper rate! They were definitely awesome!"
We responded:
"We're glad we were able to protect you at a lower rate. Thanks for giving us the opportunity to earn your business."
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Dedrick Carr

March 30, 2025

5  out of  5
rating by Dedrick Carr
"Best decision I made switching my coverage, Mr. Jay and Ms. Tasha are great"
We responded:
"We are thankful to have earned your business and are thankful for the kind words. Pleas share with family and friends your experience with us; we'd love to have more people like you in our agency."
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Ashley Calloway

March 11, 2025

5  out of  5
rating by Ashley Calloway
"Had a great experience with this office."
We responded:
"Thanks for the kind words, Ashley. We stive to be easy and pleasant to deal with every day. Stay in touch with us as your life needs change."
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Daryel Thomas

March 5, 2025

5  out of  5
rating by Daryel Thomas
"Very friendly and helpful would recommend to anyone they went out of their way to make sure I had the right policy"
We responded:
"Thanks taking the time to share and for being a policyholder for over a decade now."
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Steve fodor

March 4, 2025

5  out of  5
rating by Steve fodor
"The girls in the office have always been so friendly and helpful. Always there when I have questions."
We responded:
"Thanks sir. We are glad you chose to switch over to us last year."
Profile photo of Benji Boyer

Benji Boyer

March 2, 2025

5  out of  5
rating by Benji Boyer
"Thank you for taking care of my ever-changing car insurance needs! Great communication and service from the Jay Ellet local SF group here in Pinson. That Mercedes tho! Lol!"
We responded:
"Thanks for taking time to share your thoughts."
Profile photo of Debbie Fannin

Debbie Fannin

February 27, 2025

5  out of  5
rating by Debbie Fannin
"Fabulous help and wonderful people. Couldn't ask for a better agent's office."
We responded:
"We’re thankful for your feedback! We appreciate being able to serve your family for more than a decade."
Profile photo of Rose Smith

Rose Smith

February 26, 2025

5  out of  5
rating by Rose Smith
"Absolutely love the staff of this office!! I’ve been a customer now for a little over a year and a half. Karen was so thorough when going over every single way that I could save money on life insurance and my auto insurance. Very, very highly recommended!!"
We responded:
"We appreciate the kind words and having you as a policyholder. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Daniel Williams

Daniel Williams

February 20, 2025

5  out of  5
rating by Daniel Williams
"👍👍 All around excellent very happy with everything."
We responded:
"Thanks for your positive feedback! Let us know if we can help you in any way. We appreciate you."
Profile photo of Randall Hosey

Randall Hosey

February 11, 2025

5  out of  5
rating by Randall Hosey
"Curtious and very knowledgble."
We responded:
"Thank you for taking the time to leave a review. We're glad to have you as a policyholder."
Profile photo of Travis Mcguire

Travis Mcguire

January 31, 2025

5  out of  5
rating by Travis Mcguire
"This place is awesome 😎.. highly recommended State Farm for all your insurance needs"
We responded:
"Thank you for the awesome review Travis."
Profile photo of Richard Gajdos

Richard Gajdos

January 30, 2025

5  out of  5
rating by Richard Gajdos
"I can’t say thank you enough for jay and Tasha that I deal with at State Farm. No matter what happens they have been there to help me and guide me through the process. It’s nice to have an insurance agent that cares about you and your family."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"