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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Adney Casey III

November 1, 2024

5  out of  5
rating by Adney Casey III
"Jay and his team are one of a kind! We had some deals fall through during the home buying process, Jaclyn was very helpful, patient and kind as worked through them. They were able cut my insurance premiums almost in half while not giving up any coverages. Give them a call! They love their clients!!!"
We responded:
"Thank you for taking the time to share your thoughts. We are glad we were able to save you so much. We appreciate you. "
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William Eason

October 30, 2024

5  out of  5
rating by William Eason
"It’s all been a pleasure with these nice ladies even helped med with a situation I had with another company that could not help me."
We responded:
"Thank you for taking a moment to share how we've been able to assist you with problems you had outside of State Farm. We appreciate you. "
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Caleb Todd

October 11, 2024

5  out of  5
rating by Caleb Todd
"They cover all my equipment at an affordable price for a locally owned small business."
We responded:
"Glad we could help you and your business Caleb, thanks."
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Tina Woodley

October 10, 2024

5  out of  5
rating by Tina Woodley
"Mrs Karen and the team at the Pinson, Al branch is amazing, any time I have a question or concern they are always there to help in a timely manner!"
We responded:
"Thanks for the kind words Tina, we appreciate you and Jeremy."
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Brenda

October 3, 2024

5  out of  5
rating by Brenda
"This office gives excellent service. It doesn't matter if I speak with my representative or another member of the staff. They are polite and knowledgeable about my needs."
We responded:
"Thank you for the kind words Ms. Brenda. We appreciate you guys and are thankful you trust us to protect you."
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Xeta mancer

September 30, 2024

5  out of  5
rating by Xeta mancer
"They’ve been an absolute asset to protecting my home and automobiles, and they have some of the best customer service available in the industry. 5 out of 5, would recommend this office for your insurance needs!"
We responded:
"Thank you for taking time to share your experience with our office. We are proud to have served you and your parents for the past 10 years."
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Robert Buisson

September 24, 2024

5  out of  5
rating by Robert Buisson
"Just renewed insurance with State Farm. (Jay Ellett) . The transaction was seamless and the agent was quite nowledgeable. She had a good sense of humor and at the same time very professional."
We responded:
"Thank you, Mr. Buisson, for the kind words. Jaclyn told me about your cooking skills. Don't invite us to your next cookout unless you are prepared for she and our 3 kids to come."
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Pat Bentley

September 24, 2024

5  out of  5
rating by Pat Bentley
"Worked within my budget to get me the best insurance to cover my needs and to protect my property and family"
We responded:
"Thank you, Pat, for the kind words; we appreciate you."
Profile photo of Courtnei J.

Courtnei J.

September 13, 2024

5  out of  5
rating by Courtnei J.
"Great service! Started with auto insurance and went back for renters. I appreciate Tasha’s responsiveness. Always very helpful!"
We responded:
"Thanks for the kind words, we appreciate you!"
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Jordan Kilgo

September 13, 2024

5  out of  5
rating by Jordan Kilgo
"I have 2 auto’s insured with Jays office, and 1 renters policy. Tasha is always so sweet and gets things done in a timely manner. Definitely would recommend to anyone looking for insurance!"
We responded:
"Thank you Jordan for taking time to share and congrats on the upcoming home move for you guys."
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Stevi Wood

August 16, 2024

5  out of  5
rating by Stevi Wood
"Great customer service!"
We responded:
"Thank you for taking time to share your experience with our agency. "
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William Brewer

August 15, 2024

5  out of  5
rating by William Brewer
"I changed to Jay Ellett a few years ago due to a former unresponsive agent. Since then, I have received quick, professional service with absolutely no issues."
We responded:
"Thank you for allowing you to serve you Mr. Brewer, we appreciate you. "
Profile photo of Paige Lowe

Paige Lowe

August 14, 2024

5  out of  5
rating by Paige Lowe
"We had hail damage to our roof and Karen and the team were awesome!! Karen jumped right on our claim and in no time we had a new roof!!! I highly recommend State Farm and Jay Ellett and Karen Mundi!!!"
We responded:
"You guys had a hail of a claim Mrs. Lowe. Glad we were got you switched over to us a couple of years ago to ensure your roof was replaced."
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Kristy Brock

August 14, 2024

5  out of  5
rating by Kristy Brock
"Jay Ellett’s office in Pinson rock, they are awesome, super sweet, and amazing at what they do!!! Karen and Tasha are always there to help. They are super easy to work with. They will surely put a smile on your face and have you laughing before leaving out of that office. The best customer service around. It’s rare that you find an office that takes pride in their jobs anymore, but this office does!! Keep up the hard work."
We responded:
"Thank you Kristy, we are glad you trust us and feel at home here."
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Sara Hettich

August 14, 2024

5  out of  5
rating by Sara Hettich
"The team here is friendly and very helpful! I highly recommend!"
We responded:
"Thank you for the kind words Sara, we appreciate you and Coach and look forward to serving you for years to come."
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Chris Tinsley

August 14, 2024

5  out of  5
rating by Chris Tinsley
"This office has gone above and beyond my expectations on previous offices I’ve been with. They’re all very personable and treat you though you are family. I have dealt with Jay, Karen and Natasha multiple times and I just can’t say enough about them. They pay attention to my policies and correct things when they see it could help me. Not only do I have my personal auto and home, but I have my business auto and life insurance with them too. Great people who have become my friends. Thank you for great at what you do!!!"
We responded:
"Chris, you know how to make an office blush. We appreciate you and are glad you have trusted us to handle your, your business' and your family's insurance needs."
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Eric Harper

July 3, 2024

5  out of  5
rating by Eric Harper
"Karen has always gone above and beyond to answer any questions especially when we had a new teen driver. We always refer and my mother even signed up."
We responded:
"Thank you for the kind words Eric; we appreciate you and Amanda."
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Lesley Byrd

July 3, 2024

5  out of  5
rating by Lesley Byrd
"Always helpful and personable"
We responded:
"Thank you Lesley, we look forward to serving you and David for many more years."
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Robert Young

July 3, 2024

5  out of  5
rating by Robert Young
"We use Karen for business and personal. She has made things easy and while saving us time and money. We are now lifelong customers."
We responded:
"Thank you Robert. Your whole family is a pleasure to do business with."
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Kevin Quinn

July 3, 2024

5  out of  5
rating by Kevin Quinn
"Very professional people and answer your questions right away"
We responded:
"Thank you Kevin for trusting in us to be your new agent. We appreciate you."
Profile photo of Falicia Crocker

Falicia Crocker

July 3, 2024

5  out of  5
rating by Falicia Crocker
"Very helpful and easy to deal with, would 100% recommend!"
We responded:
"Thank you Falicia! It's been a pleasure to serve you for ten years; we look forward to the next ten."
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Whitney Carden Cole

June 28, 2024

5  out of  5
rating by Whitney Carden Cole
"Excellent customer service and easy to work with. Jaclyn, Karen, and Tasha have always been extremely helpful with any questions/concerns."
We responded:
"Thank you Whitney, we appreciate you. "
Profile photo of Cecilia Ann Braddock Martin (Cissy)

Cecilia Ann Braddock Martin (Cissy)

June 28, 2024

5  out of  5
rating by Cecilia Ann Braddock Martin (Cissy)
"Needless to say, when it rains it pours! Karen at Jay's State Farm insurance is an angel. She has helped me tremendously, it's been one of those years and she comes through 110% and has been there to help or answer any questions I have, she always calls me right back! 👍👍👍👍👍 5 thumbs up to Jay Ellett - State Farm Insurance in Pinson Alabama! If you're looking for Great Dependable insurance at great rates give them a call!"
We responded:
"Thanks for taking time out of your day to share your experience with our office; we appreciate you."
Profile photo of Brianna Payne

Brianna Payne

June 27, 2024

5  out of  5
rating by Brianna Payne
"Jay and crew are such a joy to work with. They all worked so hard to help me in my situation and checked in to make sure I was good and didn’t need any other support. Highly recommend!"
We responded:
"Thank you for the kind words Brianna; we are glad you and your property was safe. "
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James Hamilton

March 13, 2024

5  out of  5
rating by James Hamilton
"Convenient and friendly! They are there, just like the commercial !"
We responded:
"Thank you for the kind words Mr. Hamilton; we appreciate you. Enjoy your new car!"