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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Stevi Wood

Stevi Wood

August 16, 2024

5  out of  5
rating by Stevi Wood
"Great customer service!"
We responded:
"Thank you for taking time to share your experience with our agency. "
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William Brewer

August 15, 2024

5  out of  5
rating by William Brewer
"I changed to Jay Ellett a few years ago due to a former unresponsive agent. Since then, I have received quick, professional service with absolutely no issues."
We responded:
"Thank you for allowing you to serve you Mr. Brewer, we appreciate you. "
Profile photo of Paige Lowe

Paige Lowe

August 14, 2024

5  out of  5
rating by Paige Lowe
"We had hail damage to our roof and Karen and the team were awesome!! Karen jumped right on our claim and in no time we had a new roof!!! I highly recommend State Farm and Jay Ellett and Karen Mundi!!!"
We responded:
"You guys had a hail of a claim Mrs. Lowe. Glad we were got you switched over to us a couple of years ago to ensure your roof was replaced."
Profile photo of Kristy Brock

Kristy Brock

August 14, 2024

5  out of  5
rating by Kristy Brock
"Jay Ellett’s office in Pinson rock, they are awesome, super sweet, and amazing at what they do!!! Karen and Tasha are always there to help. They are super easy to work with. They will surely put a smile on your face and have you laughing before leaving out of that office. The best customer service around. It’s rare that you find an office that takes pride in their jobs anymore, but this office does!! Keep up the hard work."
We responded:
"Thank you Kristy, we are glad you trust us and feel at home here."
Profile photo of Sara Hettich

Sara Hettich

August 14, 2024

5  out of  5
rating by Sara Hettich
"The team here is friendly and very helpful! I highly recommend!"
We responded:
"Thank you for the kind words Sara, we appreciate you and Coach and look forward to serving you for years to come."
Profile photo of Chris Tinsley

Chris Tinsley

August 14, 2024

5  out of  5
rating by Chris Tinsley
"This office has gone above and beyond my expectations on previous offices I’ve been with. They’re all very personable and treat you though you are family. I have dealt with Jay, Karen and Natasha multiple times and I just can’t say enough about them. They pay attention to my policies and correct things when they see it could help me. Not only do I have my personal auto and home, but I have my business auto and life insurance with them too. Great people who have become my friends. Thank you for great at what you do!!!"
We responded:
"Chris, you know how to make an office blush. We appreciate you and are glad you have trusted us to handle your, your business' and your family's insurance needs."
Profile photo of Eric Harper

Eric Harper

July 3, 2024

5  out of  5
rating by Eric Harper
"Karen has always gone above and beyond to answer any questions especially when we had a new teen driver. We always refer and my mother even signed up."
We responded:
"Thank you for the kind words Eric; we appreciate you and Amanda."
Profile photo of Lesley Byrd

Lesley Byrd

July 3, 2024

5  out of  5
rating by Lesley Byrd
"Always helpful and personable"
We responded:
"Thank you Lesley, we look forward to serving you and David for many more years."
Profile photo of Robert Young

Robert Young

July 3, 2024

5  out of  5
rating by Robert Young
"We use Karen for business and personal. She has made things easy and while saving us time and money. We are now lifelong customers."
We responded:
"Thank you Robert. Your whole family is a pleasure to do business with."
Profile photo of Kevin Quinn

Kevin Quinn

July 3, 2024

5  out of  5
rating by Kevin Quinn
"Very professional people and answer your questions right away"
We responded:
"Thank you Kevin for trusting in us to be your new agent. We appreciate you."
Profile photo of Falicia Crocker

Falicia Crocker

July 3, 2024

5  out of  5
rating by Falicia Crocker
"Very helpful and easy to deal with, would 100% recommend!"
We responded:
"Thank you Falicia! It's been a pleasure to serve you for ten years; we look forward to the next ten."
Profile photo of Whitney Carden Cole

Whitney Carden Cole

June 28, 2024

5  out of  5
rating by Whitney Carden Cole
"Excellent customer service and easy to work with. Jaclyn, Karen, and Tasha have always been extremely helpful with any questions/concerns."
We responded:
"Thank you Whitney, we appreciate you. "
Profile photo of Cecilia Ann Braddock Martin (Cissy)

Cecilia Ann Braddock Martin (Cissy)

June 28, 2024

5  out of  5
rating by Cecilia Ann Braddock Martin (Cissy)
"Needless to say, when it rains it pours! Karen at Jay's State Farm insurance is an angel. She has helped me tremendously, it's been one of those years and she comes through 110% and has been there to help or answer any questions I have, she always calls me right back! 👍👍👍👍👍 5 thumbs up to Jay Ellett - State Farm Insurance in Pinson Alabama! If you're looking for Great Dependable insurance at great rates give them a call!"
We responded:
"Thanks for taking time out of your day to share your experience with our office; we appreciate you."
Profile photo of Brianna Payne

Brianna Payne

June 27, 2024

5  out of  5
rating by Brianna Payne
"Jay and crew are such a joy to work with. They all worked so hard to help me in my situation and checked in to make sure I was good and didn’t need any other support. Highly recommend!"
We responded:
"Thank you for the kind words Brianna; we are glad you and your property was safe. "
Profile photo of James Hamilton

James Hamilton

March 13, 2024

5  out of  5
rating by James Hamilton
"Convenient and friendly! They are there, just like the commercial !"
We responded:
"Thank you for the kind words Mr. Hamilton; we appreciate you. Enjoy your new car!"
Profile photo of Mz. Tonii K

Mz. Tonii K

October 25, 2023

5  out of  5
rating by Mz. Tonii K
"Nice people"
We responded:
"Tonii, thank you for the kind words. Please share your experience with us with family and friends as we would like to do business with more people like you. "
Profile photo of Natasha Sepeda

Natasha Sepeda

May 26, 2023

5  out of  5
rating by Natasha Sepeda
"Jay and his team are the best. They helped me with everything I needed including Life insurance for me and my family"
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Jacob Young

January 27, 2023

5  out of  5
rating by Jacob Young
"Been using them for years always helpful"
Profile photo of Derrick C. Anderson, CFP

Derrick C. Anderson, CFP

April 19, 2021

5  out of  5
rating by Derrick C. Anderson, CFP
"I have known Jay for years; He is trustworthy, honest and someone you can trust! I tell my clients in Alabama, "Go talk to Jay!.""
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Tony Colley

September 21, 2020

5  out of  5
rating by Tony Colley
"Super fast response time anytime I call. Jay has a great team working for him. Tosha and Kim are very knowledgeable and eager to help with any questions or issues."
Profile photo of Kenzy Gaylor

Kenzy Gaylor

July 1, 2020

5  out of  5
rating by Kenzy Gaylor
"We have been with State Farm for many years. Jay has been our agent. We couldn’t ask for a better person to be there for us. His team does everything they can to make sure you are taken care of. They treat you like family."
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HoneyDarlin SugarPlum

July 1, 2020

5  out of  5
rating by HoneyDarlin SugarPlum
"Jay is great as well as his staff They will treat you like Family!!!"
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Julie Farmer

July 1, 2020

5  out of  5
rating by Julie Farmer
"Jay and his office staff are top notch. They are always ready to answer any questions promptly. Jay reviewed all my policies when we moved to Alabama and he became our agent. He saved me money and helped me recoup some money from my prior agent that had not given me credit for my continuous service. They are great to work with and care about their clients. Highly recommend."
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Kimberly Green

July 1, 2020

5  out of  5
rating by Kimberly Green
"We will be completing a home renovation soon. Jay knew this and reached out to confirm our coverage was adequate for the improvements we have made. He and his employees have worked diligently throughout the years to make sure we have excellent coverage at a great price."
Profile photo of Richard Kennedy

Richard Kennedy

July 1, 2020

5  out of  5
rating by Richard Kennedy
"We’ve been with State Farm for over 30 years and with Jay Ellett more than 10 years. I couldn’t ask for a better agent!"