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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sofrina Shepard

December 18, 2024

5  out of  5
rating by Sofrina Shepard
"I have been struggling to deal with “a different agency” (to put it mildly)! I decided to call Jay Ellet’s office which is in my neighborhood to ask what I thought was one simple question—how do I switch to your office? That one question led to the most informative conversation I’ve had with an agent. Ms. Karen answered ALL of my questions-even the ones I didn’t know I had. She also helped me understand ways that I could help my children understand the world of insurance better. Thank you TREMENDOUSLY, Ms. Karen."
We responded:
"We were sorry to hear about the problems you were having. If there is anything else we can do to help, please let us know!"
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Mitch Arnold

December 12, 2024

5  out of  5
rating by Mitch Arnold
"Anytime I have a problem with my auto or home insurance I can call State Farm and it’s taking care of They’re very professional So I would highly recommend State Farm insurance"
We responded:
"Thank you for your 5-star review! We appreciate you."
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Malinda Howard

December 9, 2024

5  out of  5
rating by Malinda Howard
"This is great group of people.Always fast to get you answers. They explain all answers, not leaving you hanging. Quick, fast responses.."
We responded:
"Thank you for sharing your experience with our office. If there is anything else we can do to help, please let us know!"
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Tami Roberts

December 9, 2024

5  out of  5
rating by Tami Roberts
"The agents are always professional and go above and beyond to help their customers"
We responded:
"Thanks for the feedback. We appreciate you. "
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Anita Luna

November 22, 2024

5  out of  5
rating by Anita Luna
"I’ve been with this State Farm since it opened and if the can find me a discount to save money they do so knowledgeable and kind and very helpful 🙏✌️❤️thanks for all the years of service"
We responded:
"We appreciate your review! It's been a pleasure to serve you for almost ten years now."
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Angela Crosby

November 22, 2024

5  out of  5
rating by Angela Crosby
"Natasha Sepeda is an exemplary model of excellence in her profession. Her prompt and reliable retrieval of documents, coupled with her ability to negotiate superb rates, is a testament to her exceptional skill. I enthusiastically endorse her to everyone I know."
We responded:
"Thank you, Angela, Tasha does a great job, glad you feel the same way!"
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Jessica McGuire

November 22, 2024

5  out of  5
rating by Jessica McGuire
"This teams does an amazing job at staying within our budget and getting the protection we needed."
We responded:
"Thank you for the kind words, Jessica, we appreciate you and Travis."
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Andrea Mullins

November 11, 2024

5  out of  5
rating by Andrea Mullins
"Jay and his team are absolutely fantastic! I have done business with them for years and they are so personable and they truly take time with their clients. It's not just one person in the office that is awesome, they all are. Highly recommend this office and Jay as an agent."
We responded:
"Thank you for the kind words you shared with me personally and on my Google page. We are thankful you and your family trust us to protect you."
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Adney Casey III

November 1, 2024

5  out of  5
rating by Adney Casey III
"Jay and his team are one of a kind! We had some deals fall through during the home buying process, Jaclyn was very helpful, patient and kind as worked through them. They were able cut my insurance premiums almost in half while not giving up any coverages. Give them a call! They love their clients!!!"
We responded:
"Thank you for taking the time to share your thoughts. We are glad we were able to save you so much. We appreciate you. "
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William Eason

October 30, 2024

5  out of  5
rating by William Eason
"It’s all been a pleasure with these nice ladies even helped med with a situation I had with another company that could not help me."
We responded:
"Thank you for taking a moment to share how we've been able to assist you with problems you had outside of State Farm. We appreciate you. "
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Caleb Todd

October 11, 2024

5  out of  5
rating by Caleb Todd
"They cover all my equipment at an affordable price for a locally owned small business."
We responded:
"Glad we could help you and your business Caleb, thanks."
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Tina Woodley

October 10, 2024

5  out of  5
rating by Tina Woodley
"Mrs Karen and the team at the Pinson, Al branch is amazing, any time I have a question or concern they are always there to help in a timely manner!"
We responded:
"Thanks for the kind words Tina, we appreciate you and Jeremy."
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Brenda

October 3, 2024

5  out of  5
rating by Brenda
"This office gives excellent service. It doesn't matter if I speak with my representative or another member of the staff. They are polite and knowledgeable about my needs."
We responded:
"Thank you for the kind words Ms. Brenda. We appreciate you guys and are thankful you trust us to protect you."
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Xeta mancer

September 30, 2024

5  out of  5
rating by Xeta mancer
"They’ve been an absolute asset to protecting my home and automobiles, and they have some of the best customer service available in the industry. 5 out of 5, would recommend this office for your insurance needs!"
We responded:
"Thank you for taking time to share your experience with our office. We are proud to have served you and your parents for the past 10 years."
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Robert Buisson

September 24, 2024

5  out of  5
rating by Robert Buisson
"Just renewed insurance with State Farm. (Jay Ellett) . The transaction was seamless and the agent was quite nowledgeable. She had a good sense of humor and at the same time very professional."
We responded:
"Thank you, Mr. Buisson, for the kind words. Jaclyn told me about your cooking skills. Don't invite us to your next cookout unless you are prepared for she and our 3 kids to come."
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Pat Bentley

September 24, 2024

5  out of  5
rating by Pat Bentley
"Worked within my budget to get me the best insurance to cover my needs and to protect my property and family"
We responded:
"Thank you, Pat, for the kind words; we appreciate you."
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Courtnei J.

September 13, 2024

5  out of  5
rating by Courtnei J.
"Great service! Started with auto insurance and went back for renters. I appreciate Tasha’s responsiveness. Always very helpful!"
We responded:
"Thanks for the kind words, we appreciate you!"
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Jordan Kilgo

September 13, 2024

5  out of  5
rating by Jordan Kilgo
"I have 2 auto’s insured with Jays office, and 1 renters policy. Tasha is always so sweet and gets things done in a timely manner. Definitely would recommend to anyone looking for insurance!"
We responded:
"Thank you Jordan for taking time to share and congrats on the upcoming home move for you guys."
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Stevi Wood

August 16, 2024

5  out of  5
rating by Stevi Wood
"Great customer service!"
We responded:
"Thank you for taking time to share your experience with our agency. "
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William Brewer

August 15, 2024

5  out of  5
rating by William Brewer
"I changed to Jay Ellett a few years ago due to a former unresponsive agent. Since then, I have received quick, professional service with absolutely no issues."
We responded:
"Thank you for allowing you to serve you Mr. Brewer, we appreciate you. "
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Paige Lowe

August 14, 2024

5  out of  5
rating by Paige Lowe
"We had hail damage to our roof and Karen and the team were awesome!! Karen jumped right on our claim and in no time we had a new roof!!! I highly recommend State Farm and Jay Ellett and Karen Mundi!!!"
We responded:
"You guys had a hail of a claim Mrs. Lowe. Glad we were got you switched over to us a couple of years ago to ensure your roof was replaced."
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Kristy Brock

August 14, 2024

5  out of  5
rating by Kristy Brock
"Jay Ellett’s office in Pinson rock, they are awesome, super sweet, and amazing at what they do!!! Karen and Tasha are always there to help. They are super easy to work with. They will surely put a smile on your face and have you laughing before leaving out of that office. The best customer service around. It’s rare that you find an office that takes pride in their jobs anymore, but this office does!! Keep up the hard work."
We responded:
"Thank you Kristy, we are glad you trust us and feel at home here."
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Sara Hettich

August 14, 2024

5  out of  5
rating by Sara Hettich
"The team here is friendly and very helpful! I highly recommend!"
We responded:
"Thank you for the kind words Sara, we appreciate you and Coach and look forward to serving you for years to come."
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Chris Tinsley

August 14, 2024

5  out of  5
rating by Chris Tinsley
"This office has gone above and beyond my expectations on previous offices I’ve been with. They’re all very personable and treat you though you are family. I have dealt with Jay, Karen and Natasha multiple times and I just can’t say enough about them. They pay attention to my policies and correct things when they see it could help me. Not only do I have my personal auto and home, but I have my business auto and life insurance with them too. Great people who have become my friends. Thank you for great at what you do!!!"
We responded:
"Chris, you know how to make an office blush. We appreciate you and are glad you have trusted us to handle your, your business' and your family's insurance needs."
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Eric Harper

July 3, 2024

5  out of  5
rating by Eric Harper
"Karen has always gone above and beyond to answer any questions especially when we had a new teen driver. We always refer and my mother even signed up."
We responded:
"Thank you for the kind words Eric; we appreciate you and Amanda."